All cancellations must be in writing (email is acceptable) and are subject to a $400.00 cancellation fee. If cancellations are made more than 30 days prior to the course, a refund less the cancellation fee will be provided. If cancellations are made less than 30 days prior to the course, a voucher good for attendance at an upcoming course will be provided. The voucher, which can be used by the registrant or anyone else within his/her company, will be valued at the registration fee minus the $400.00 cancellation fee.
If a registered attendee does not cancel and fails to attend, neither a refund nor voucher will be issued. All course cancellations must be in writing and emailed sent to firstname.lastname@example.org. Registrants are responsible for contacting the hotel and canceling their room reservations.
Procenius reserves the right to cancel or reschedule classes if minimum class attendees have not registered prior to 30 days before the first day of class. Procenius strongly recommends against making nonrefundable travel reservations before 30 days prior to the first day of class in case a class has to be rescheduled or canceled. If classes are rescheduled, attendees have the option to be refunded or receive credit for another class. If the class is canceled, Procenius will refund the attendees in full, but is not responsible for nonrefundable (or refundable) travel fees/costs. Credit cards will only be charged within the 30 day period.
Procenius reserves the right to alter the venue, if necessary.
Substitution Policy - Classroom Courses
Substitutions are accepted at no penalty with written notification from the original registrant in advance of course. All substitution requests must be in writing and emailed to Contact@procenius.com